Shipping, withdrawal, returns and exchanges

Production and shipping

Each NODOS piece is made to order. After we manually accept your order, allow 24–48 hours for production, counted within working days. Production takes place Monday to Friday, excluding public holidays. Orders received during weekends or public holidays are processed on the next working day. The transport estimates below are separate from production time.

Spain and Greece

• Standard shipping for orders of €45 or more: free.
• Standard shipping for orders under €45: from €7.
• Express shipping: from €25.
• Standard transport estimate: 5–7 business days.
• Express transport estimate: 2–4 business days.

Netherlands

• Standard shipping for orders of €45 or more after discounts: free.
• Standard shipping for orders under €45 after discounts: €7.
• Standard transport estimate: 5–8 business days.

Rest of Europe

• Standard shipping for orders of €250 or more: free.
• Standard shipping for orders under €250: €15.
• Standard transport estimate: 5–8 business days.

International destinations, including Turkey

Shipping is calculated at checkout, starting from €35. Any separately payable customs duties, import taxes and local import charges are explained under A3. The available destination, service and charge for your order must be shown before you place it.

Statutory withdrawal

For purchases covered by the statutory right of withdrawal, you may withdraw without giving a reason within 14 calendar days. For goods, the period runs from receipt by you or a person you nominate other than the carrier. Where one order is delivered in separate goods or parts, it runs from receipt of the last goods or part. For services, it runs from conclusion of the contract. Any longer period required by law remains available, including an extension where required withdrawal information was not supplied.

Notify us by email to info@nodosbyg.com, by an unequivocal declaration sent to ESTILO NODOS SL, C/Luis Vives 14, 28002 Madrid, Spain, or through the website withdrawal form. Sending the declaration before the deadline is sufficient. No prior approval, explanation or compulsory photograph is required. The model form in the annex is optional; an order reference helps us identify the purchase but is not the only way to do so.

If you notify us through the website, we will acknowledge receipt without delay on a durable medium, such as email. That acknowledgement does not make the effectiveness of your withdrawal dependent on our approval.

Sending goods back and return costs

Unless we offer collection, send the goods back without undue delay and no later than 14 calendar days after notifying us of withdrawal. Sending them before that deadline is sufficient.

Return parcels to ESTILO NODOS SL, Calle Luis Vives 14, 28002 Madrid, Spain. After your request, we provide the necessary return paperwork or labels. Contacting us for instructions does not make withdrawal subject to approval or extend the return deadline.

Return shipping is free for returning or registered customers. A customer placing a first order through a registered account qualifies as registered. This free-return benefit is not restricted here to Spain and Greece. Other customers bear the direct return-shipping cost only where that cost was properly disclosed and applicable law permits it. We bear the costs required for statutory faulty-goods remedies; those are not ordinary no-fault returns.

Refunds and inspection

We will reimburse the payments due on withdrawal, including the cost of the least expensive ordinary delivery we offered when you placed your order, without undue delay and within 14 calendar days after your notification. We do not have to reimburse the extra cost of an express delivery you chose. We use the original payment method unless you expressly agree otherwise without incurring fees.

For goods, unless we offer collection, we may withhold reimbursement until we receive them or you provide evidence of having sent them back, whichever occurs first. A voucher is not compulsory.

You may inspect goods as necessary to establish their nature, characteristics and functioning. Where the legal conditions apply, you are responsible only for loss of value caused by handling beyond that inspection. The unused/original-packaging conditions of the separate commercial offer below do not remove statutory withdrawal rights.

Exceptions are not automatic

Making a standard product after an order, choosing a standard size or colour, buying earrings or buying a discounted item does not, by itself, remove withdrawal rights. A statutory exception must match the particular goods or service and its actual conditions. No general personalised-goods, unsealed-earrings or specific-date-leisure exclusion is asserted by this draft.

Separate 14-day commercial returns and exchanges

In addition to any statutory rights, our commercial offer allows you to request a return or exchange if you ordered the wrong size or the item arrived in poor condition. Contact info@nodosbyg.com within 14 calendar days of receiving the order, then send the parcel within 14 calendar days of your request unless we arrange collection. The commercial offer requires unworn, unused goods in their original packaging. These conditions do not apply as exclusions of statutory faulty-goods remedies or statutory withdrawal. Earlier buyers retain any more favourable return terms offered when they bought.

During sales periods, discounted items are excluded from this additional commercial return offer. They retain any statutory withdrawal and faulty-goods rights that apply. A faulty discounted product is not limited to a future-use voucher.

For commercial exchange shipping:

• Spain and Greece: free for returning or registered customers, including a first order placed through a registered account.
• Spain and Greece: €15 for other customers.
• International exchanges: Customer Service confirms the shipping cost before the exchange is arranged.

Commercial return shipping is free for returning or registered customers; other customers bear return-shipping costs, subject to any stronger applicable right. These exchange charges must not be used for statutory repairs or replacements.

Statutory rights and additional lifetime guarantee

Statutory faulty-goods rights

Your statutory rights are separate from our additional commercial guarantee. Under Spanish law, we are responsible for a lack of conformity that existed at delivery and becomes apparent within three years, subject to any statutory suspension or extension and any stronger mandatory protection that applies. This is not a promise against every accident, misuse or ordinary wear.

You may request repair or replacement, subject to the legal rules on impossibility and disproportionate cost. Statutory repair or replacement must be completed within a reasonable time and without significant inconvenience. Where the legal conditions are met, you may obtain a price reduction or terminate the contract with a refund. Termination is not available for a minor lack of conformity under the applicable statutory rule.

Statutory remedies are free, including necessary shipping, transport, labour and materials. These rights also apply to discounted goods. A voucher is not a compulsory substitute for a remedy available by law. The 14-day return period, unused condition, original packaging and the continued availability of the same design are not conditions of these statutory rights.

A refund due for a statutory price reduction is made without undue delay and within 14 days after you notify us of that decision. For termination of a goods sale, that refund period starts when we receive the goods or your evidence of return. The return is at our expense. We use the original payment method unless another method is expressly agreed without additional cost to you, and we do not charge a refund fee. These are faulty-goods rules, separate from the withdrawal-refund timing in B4.

Email info@nodosbyg.com with a description of the issue and enough information to identify the purchase. Photographs can help assessment, but they are not an arbitrary barrier to a statutory claim. We will explain the available remedy and practical return arrangements; seeking instructions is not surrendering your rights.

Proposed additional lifetime guarantee

The guarantor is ESTILO NODOS SL, trading as NODOS by G, tax ID B75931782, C/Luis Vives 14, 28002 Madrid, Spain. Claims contact: info@nodosbyg.com; telephone +34 684 753 469 or +30 697 640 8902.

This guarantee is additional to your legal rights to free remedies against the seller. It does not reduce those rights.

For purchases made under this version of the additional guarantee, cover concerns faults in the design or printed material of NODOS's 3D-printed components and faults in the assembly of NODOS bag netting, such as strings coming loose. Metal components are not included in this additional cover. This does not limit statutory rights for any part of the product or a more favourable guarantee or advertising promise applicable when you bought it.

• Duration: from delivery for as long as the original buyer owns the piece. The additional guarantee covers purchases delivered to any country offered by our website at the time of that purchase. Removing a country from our later delivery options does not reduce the cover applicable to an earlier purchase.

NODOS covers repair or replacement for an eligible durability claim and shipment back to you. The remedy is free of charge, including necessary shipping to us and other necessary transport. We will provide it within a reasonable time and without significant inconvenience. Customer-paid inbound shipping applies only to separately agreed aftercare outside statutory remedies and the applicable guarantee, never to a covered claim or in reduction of a more favourable purchase-time promise.

We repair the covered piece where possible. If repair is not possible, we offer an identical replacement or an equivalent replacement with your agreement. This additional guarantee does not add an unconditional right to a cash refund after the return period. If we cannot provide repair or a suitable replacement, any refund or other remedy required by law remains available.

Damage caused by misuse, improper handling or alterations is outside this additional guarantee where it caused the claimed damage. This does not exclude unrelated statutory non-conformity. No unverified generic “end of biomaterial life” exclusion is supplied here.

To make a claim, contact info@nodosbyg.com, describe the issue and provide the purchase details where available. Clear photographs are useful. If photographs are unavailable or insufficient, contact us to agree on a workable assessment method. We will explain the assessment and available solution.

We supply the guarantee statement on a durable medium no later than delivery. The required Spanish statement is not replaced by an English-only webpage; any applicable additional language requirement remains respected.

Existing purchases and paid aftercare

Existing buyers retain applicable rights from the guarantee and advertising associated with their purchase, including any binding more favourable promise. Later wording does not reduce them.

Where damage is genuinely outside statutory remedies and the applicable additional guarantee, we may offer paid aftercare. We will explain the proposed work, its price and any shipping charges and obtain your agreement before proceeding. Paid aftercare is not a compulsory route for a covered claim.

Optional model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Its use is optional. No reason is required.

To: ESTILO NODOS SL (NODOS by G), C/Luis Vives 14, 28002 Madrid, Spain; info@nodosbyg.com.

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):

Ordered on () / received on (): ______

Name of consumer(s): ______

Address of consumer(s): _________

Signature of consumer(s), only if this form is submitted on paper: ______

Date: ______

(*) Delete as appropriate.

An order reference and an email address for the receipt may be supplied to help identify the purchase and acknowledge the notice. They are not substitutes for the model fields or compulsory conditions for a valid unequivocal declaration. This address accepts withdrawal correspondence and returned parcels. Follow the return instructions in policy B.